Thai Airways accused of favouring foreign passengers over Thais

A Thai passenger who just lately flew from Paris to Bangkok in Thai Airways enterprise class accused the airline of favouring overseas passengers over Thais after a flight attendant offered services completely to a international passenger. The attendant informed the Thai man that the foreigner was a Gold Status member.
Thai marketing consultant doctor Watcharaphol Alexandre Kamnerdsiri, who works in Brussels, Belgium, shared his disappointing experience with Thai Airways on Facebook on Thursday, March 23. He started his submit by saying…
“I have one thing to tell you all. I debated with myself whether or not I ought to say it or not. I assume I ought to, and let’s think that this is constructive criticism.”
In the submit, Watcharaphol revealed that he flew with Thai Airways from Paris to Bangkok in enterprise class, also recognized as Royal Silk Class, and arrived safely at Suvarnabhumi Airport on March 23. He mentioned he appreciated that the flight arrived 30 minutes before the scheduled touchdown. However, he was not impressed with the service from the flight attendant team.
Watcharaphol claimed that an attendant targeted solely on a overseas passenger sitting behind him. She responded to every request from the foreigner and was not even offered a drink.
After 10 minutes of waiting, Watcharaphol said he tried to get consideration from the cabin crew member by saying excuse me in three languages, Thai, English, and French. Then, he decided to ask instantly in Thai…
“Why do you ignore me? My seat is in front of him (the international passenger). I paid for the ticket as well. What are the differences?”
According to Watcharaphol, the attendant said that the international passenger behind him was a Gold Status passenger. He was confused and showed his boarding cross to her, explaining that he was additionally holding gold status. Watcharaphol then said…
“What does Components have that I don’t? I even have both a French and a Belgian passport. I can speak three foreign languages, English, Greek, and Russian. I obtained overlooked as a end result of I am talking Thai, right? Can you clarify this for me? Do I really have to purchase any coupons to obtain the identical standard of service? Where can I get it?”
The senior flight attendant then got here to Watcharaphol’s seat to pacify the situation and apologise, offering him the required service. Watcharaphol believes he was discriminated in opposition to for being Thai and hoped Thai Airways could be concerned about equality. He added that he would evaluate Thai Airways’ service again when he flies again to Paris this week.
Some Thai netizens commented on his publish, sharing that they faced related experiences and prevented flying with the airline. Some criticised the airline for being expensive and not worth the cash, whereas others urged Watcharaphol to check his airline membership standing as a end result of it may need been deactivated if he hasn’t used it for a very long time.
Some defended the flight attendant staff, saying that sometimes the system is not updated, complicated the attendants. One woman who claimed to be a former attendant added that the flight attendant at all times took one of the best care of Thai passengers. She added that some Thai passengers have been very demanding compared to others..

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